/EIN News/ PRESS RELEASE
FOR IMMEDIATE RELEASE
LoanMarq Increases Consumer Satisfaction within
Mortgage and Real Estate Transactions
/EIN News/ KNOXVILLE, Tenn., 2009 – In recent weeks, Sthenia Solutions has received market feedback regarding LoanMarq from consumers involved in real estate transactions. Consumers are boasting the added transparency LoanMarq provides to the process, citing a sense of comfort while their mortgage loan progressed. Consequently, consumers are more likely to remain loyal to their lender and real estate agent, so long as LoanMarq remains foundational to their service portfolio.
“The consumer’s experience during a mortgage and real estate transaction is the most important key to receiving high service marks,” Sthenia CEO Paul Piers said. “Tangible, finite service advantages are now what drive consumers to choose and refer their mortgage facilitator.” Survey after survey about consumer satisfaction while a loan is in process conclude, communication and vendor coordination are flawed. LoanMarq provides unmatched transparency, accountability, and efficiency across all integral vendors, and is delivered inside a simple, easy-to-use web application. No other software on the market provides mortgage and real estate professionals the service advantages LoanMarq furnishes.
Sara Fanta of Knoxville, Tenn., recently completed a real estate transaction, in order to purchase her first home. “Going into it I was nervous, and felt there would be a lot of questions that went unanswered,” Fanta said. “Looking back, I am glad service was a top priority in my lender selection. They allowed me access to LoanMarq and everything was right in front of me. I knew what was due and what was coming up next. ” LoanMarq infuses open collaboration into a complex process allowing consumers insight they have never before had. Fanta was insistent, “next time and the time after that, I will make sure my lender uses LoanMarq.”
LoanMarq is a web-based loan processing and customer service application that enables collaboration among all participants in the mortgage loan transaction. LoanMarq decreases the expense involved in facilitating mortgage transactions and enables mortgage professionals to close more loans in the same or less time by automating the process with productivity-enhancing efficiency, improved accountability, and automatic loan status updates that eliminates document ordering and tracking via phone, email, or fax. LoanMarq takes customer service in the mortgage and real estate industry to a level once thought impossible to achieve and is poised to become the new industry “BenchMarq”. For more information about LoanMarq visit www.LoanMarq.com. You can also participate in the LoanMarq blog to talk about relevant topics within the industry. http://www.LoanMarq.com/BenchMarq/