/ EIN Presswire / OSF Global Services CEO Will Deliver Keynote Speech With Plumchoice Executive at the 5th Annual Call Center Summit this Month

[Québec City, 13 January 2010] – OSF Global Services, the Canadian provider of IT services and consulting, will take part in the fifth annual Call Center Summit in Orlando, Florida, this month, with a keynote speech on The Next Generation of Remote Technical Service. Gerard Szatvanyi, President and CEO of OSF Global Services, and Michael Phelan, Executive Director of Marketing for the leading remote technical support provider PlumChoice, will discuss strategies for optimizing customer support operations to sustain the proliferation of new consumer technologies.

The Summit, running January 26-29 at the Gaylord Palms Hotel & Convention Center, will address call center operations executives, customer service executives, business analysts, employee development and training directors, and sales and marketing professionals. It will focus on topics such as how to improve agent performance, leverage tools and technology, manage customer feedback, and tie each effort back to the business’s bottom line profits.

The OSF/PlumChoice presentation at 12:45 pm on Thursday, January 28, will show case studies and relevant information that will help companies involved in customer service to:

• Control customer technical service costs
• Gain new sources of revenue
• Leverage effective techniques to increase call center revenue
• Reduce out-of-scope calls
• Maximize security in servicing customers
• Optimize processes and staff in the face of new technologies
• Support multiple OS users and different devices

“Customer needs increase daily due to the more advanced and mobile technologies available. Customer support operations face new challenges trying to support new consumer technologies, while securing and optimizing their support operations. Remote Technical Service consequently requires new technologies, and this is where we come in with our solutions. I hope the participants in the event will derive real benefits from the studies we will present,” Gerard Szatvanyi said.

A summary of Gerard Szatvanyi’s presentation is available at http://www.osf-global.com/en/resources/news/osf-call-center-summit.html. OSF Global Services will also be exhibiting at the Call Center Summit.


For press relations, please contact:
Liliana Sirghe, Marketing Manager OSF Global Services
[email protected]
Phone: +1 978 528 4776

PlumChoice Press Contact:
Belinda Banks
(866) 497-5071
[email protected]

OSF Global Services Inc. is a dynamic IT services and consultancy provider established in 2003 through the acquisition of Hit Soft, a successful offshore service provider founded in 1999. The company is headquartered in Quebec, Canada with development branch offices in US, Romania and Ukraine, providing services for clients in 17 countries. Already in its seventh year of operations, the company continues to grow and develop at exponential speed, doubling operations each year while also constantly consolidating on management and execution maturity.


PlumChoice pioneered the remote technical services business, providing 24×7 online repair and assistance for digital devices through top-tier telcos, ISPs, manufacturers, retailers/e-tailers and other business partners since 2001. PlumChoice’s services are offered under the partner’s brand, designed to generate new revenue streams, and provide anytime/anywhere technology support for partners’ customers.