/EINPresswire.com/ HOUSTON – “Foundations of IT Service Management: The Unofficial ITIL v3 Foundations Course in a Book” by Information Technology Service Management (ITSM) instructor Brady Orand prepares readers for the ITIL v3 Foundations exam and promotes Information Technology as a service provider, rather than simply a technology provider.
Selected by leading institutions as a basis for their courses, “Foundations of IT Service Management: The Unofficial ITIL v3 Foundations Course in a Book” is continuing to expand its impact on students around the world.
Orand, who has taught the IT Infrastructure Library (ITIL) concepts to thousands of students for many years, wanted to bring the formal classroom training to Foundations of IT Service Management for those without the extra money or time. Understanding these limitations, Orand realizes that “the demand for knowledge continues to grow.” ITIL is explained in the book through case studies and real-life examples.
Also intended for Information Technology managers, directors and chief information officers, Foundations of IT Service Management follows the current version of ITIL which focuses on the service lifecycle of services within Information Technology. “As businesses strive to cut costs in this economy while still improving competitiveness, Information Technology is one of the first targets of cost-cutting,” says Orand. “Information Technology must begin to position itself as a service provider and focus on the value of the services that they provide to the business.”
For more information or to request a free review copy, members of the press can contact the author at [email protected] “Foundations of IT Service Management: The Unofficial ITIL v3 Foundations Course in a Book” is available for sale online at Amazon.com, CreateSpace.com and through additional wholesale and retail channels worldwide.