Leading IT consulting firm, Consonus, expanded its technical support offerings to include new hardware platforms. Along with the new platforms, the IT maintenance services firm continues to provide award-winning customer care.
CARY, NC — Leading provider of IT Consulting and Infrastructure, Consonus, recently announced the firm will now offer extended technical support for additional hardware platforms, including Dell, IBM, and Sun platforms running Linux, Windows, and Solaris. Named ‘Consonus MultiCare Support Services,’ this new comprehensive technical support program covers storage systems and servers regardless of their age or manufacturer.
“Our customers spoke, and we listened. They told us they wanted an increase in the scope of our support offerings — more vendors, more platforms, more operations…essentially, more choices. With the launch of our new MultiCare program, we are now providing more technical support choices than ever before,” said Lee Whitaker, director of customer care for Consonus (http://www.consonus.com).
Although hardware support coverage has now expanded, the firm continues to offer the same exceptional customer care it is well-known for in the IT industry: single-source accountability for software, hardware and third-party peripherals, as well as consolidated contract management and quick resolution times.
“This new addition to Consonus’ technical support offers the same excellent benefits, but now provides even greater coverage for the entire IT environment,” said Bob McCarthy, president of Consonus. “Now customers can easily consolidate their multivendor IT maintenance services into a single-source solution for technical support.”
Along with providing IT maintenance services for Sun, Dell and IBM, Consonus also supports NetApp, Hewlett Packard (HP), Symantec/Veritas and Oracle. Additionally, by specializing in resolving complex technical support issues quickly and correctly, Consonus Customer Care is proud to report a 96% case resolution rate from its most current Symantec audit.
About Consonus Technologies, Inc.
Consonus Technologies is a leading national provider of IT Consulting and Infrastructure, as well as Managed Services. Based in Cary, NC, Consonus offers a comprehensive suite of technical support services, including hardware support, while providing customers with solutions that address data center efficiency, disaster recovery, data protection, and virtualization. Visit Consonus on the Web at http://www.consonus.com.
Media Contact:
Jonna Murnick
Director of Marketing
Consonus Technologies Inc.
+1 (704) 357-2720
jonna.murnick@consonus.com
http://www.consonus.com
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